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maiLink SRM is a powerful platform that manages all product-related aspects of your relationships with your customers. It has a growing library of integrations with other tools that tightly couple your service team with your standard business systems. maiData will prioritize development of new integrations based on our client’s requirements.

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If you are a manufacturer of medical devices, maiLink SRM can also help you track and manage products in accordance with regulatory guidelines for

Fleet Management

maiLink SRM is centered on comprehensive Fleet Management that lets you define new device types and deploy individual devices in any number. Fleet Management lets you search for and locate devices by customer, by location, by device type, by serial number or by other tags that you can define.

Connectivity

maiLink SRM includes industry-leading Secure Remote Access that not only encrypts data bi- directionally, but also leverages temporary certificates for each communication. Your service technician selects the device needing service, and then a maiLink connection protocol such as RDP, VNC, HTTPS or SSH.

The maiLink connection is used for all service activities. You can use SFTP or SCP to make configuration changes, upload telemetry data and logs, control reboots and service restarts, upload and download software updates and upgrades, and renew licensing parameters. To make things easier, your service technicians can work from anywhere, connect to any product, and get the job done in a shorter time.

Packages

maiLink is available in different packages – select the package that best meet your needs.

250 $

Per Month + Usage
Basic
User Administration
  • Single Sign-on
  • Two-factor / multi-factor authentication
Fleet Management
  • Device Types
  • Customers
  • Devices
Connectivity
  • Secure Remote Access
  • Telemetry
  • Control
Integrated Messaging
  • Software Updates/Upgrades
  • Licensing
  • Post-Market Surveillance
Integrations
  • CRM
  • Incident Management
  • Database
Contract Administration
  • Warranties
  • Service Contracts
Service Sales Management
  • Contract Expiration
  • Sales Pipeline
  • Sales Forecasting

375
$

Per Month + Usage
Pro
User Administration
  • Single Sign-on
  • Two-factor / multi-factor authentication
Fleet Management
  • Device Types
  • Customers
  • Devices
Connectivity
  • Secure Remote Access
  • Telemetry
  • Control
Integrated Messaging
  • Software Updates/Upgrades
  • Licensing
  • Post-Market Surveillance
Integrations
  • CRM
  • Incident Management
  • Database
Contract Administration
  • Warranties
  • Service Contracts
Service Sales Management
  • Contract Expiration
  • Sales Pipeline
  • Sales Forecasting
  • Supported with Secure Remote Access, SCP and SFTP until new features become available in 2022.
  • Planned future features, upon customer demand. Sold separately.
  • Planned future feature