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The maiLink product family includes three powerful solutions for managing your deployed devices. They work together to give you oversight of your fleet of products and the connectivity you need to both provide excellent uptime and improve customer satisfaction. maiLink SRM is the first integrated platform for the management and service of deployed devices. It provides a seamless bridge between your service team, your customers, and the products you have in the field.  maiLink SRM contains three interlocking software modules that work seamlessly together. 

Simple to Implement. Each product that you will connect will have maiLink’s tiny, powerful Agent built inside. The Agent uses a proprietary “phone home” technology to keep your customers secure. When the Agent retrieves instructions from the Cloud, such as “connect to service technician Jane”, it builds a secure tunnel to Jane for diagnosis or maintenance. The tunnel is destroyed when Jane’s work is done.

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A Fleet management and deployed device connectivity platform.

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A software connectivity gateway for Virtual Machines (VMs) that contains maiData’s software Agent but requires no integration.

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A small computer with maiLink Router software built in for sites that don’t support VMs.

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Service Relationship Management

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A small software module, integrated into your product, that “phones home” to trigger connections and pass information for the service team.

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Both a repository of critical data about your deployed systems and the glue that connects those systems to your service technicians.

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The web interface used by your service techs to access the Cloud database and Agents within your deployed devices.

Getting Started. Your  service technician chooses a device that needs service in the intuitive Client web interface. The Client lets the Cloud know that the service technician needs access to a specific device, and the Cloud then orchestrates direct connection from that specific Agent to the Client.

How it Works. The Agent is a small, lightweight piece of software that runs as a service or daemon within your product. It facilitates Access and provides a connectivity heartbeat indicator in the Client, saying “I am alive”. In the future you will be able to send and receive Telemetry and Control messages via a REST API built into the Agent.

No Limits. maiLink SRM scales with your business. Unlike other solutions, maiLink SRM lets you add as many employees as you want to the team authorized to access maiLink – at no extra charge. You can add as many devices as you like, each at a small, incremental cost. Plus, you can attach as much critical data as you need to each device in the Cloud, making your service technicians much more efficient.

Flexible. Not all products have the same interfaces or capabilities, so maiLink has built in the ability to quickly pick the protocol most appropriate for the product and the task at hand. The service technician selects from Remote Desktop (RDP), Virtual Network Connection (VNC), HTTP(s), or Secure Shell (SSH).

In addition, the maiLink product family has been extended to include service of products that may already be in the field without the Agent installed (via maiLink Router and maiLink Appliance).

Secure. maiLink SRM secures every communications tunnel with encryption and temporary keys. In addition, it requires two-factor or multi-factor authentication, and differentiates users within your team by assigned roles with different permissions. Federation with SAML, Microsoft AD and Google Workspace is available. For audit purposes, all user access to remote devices and all fleet management activities are logged.

The Complete Package. maiLink SRM includes everything you need. When you subscribe to maiLink, our team builds your Cloud and provides Administrator credentials. You can then add other team members and download as many copies of the Agent and the Client as you need for your products and employees.

No Hidden Charges. maiData wants your company to grow because our growth is tied to yours. maiData charges monthly fees for the base software, for managed devices, and for data usage. You can add as many users as you like at no additional charge.G

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Zero-Integration Software Solution

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Suppose you need access to deployed products, but don’t have the time to integrate the Agent into your product because of engineering resources or potential regulatory delays. Not to worry – maiData has a solution for you.

maiLink Router is a standalone software product that has the Agent pre-installed. Delivered as an OVA file, maiLink Router can be installed into a virtual machine in your customer’s facility. maiLink Router means you don’t have to do any integration to gain immediate access to your deployed products or supported systems.

Just as with any product containing the Agent, your service technician can reach out to establish a connection. The only differences are that with maiLink Router the Agent is pre-installed, and you can use a single maiLink Router to access all your network-connected devices within your customer’s local network, rather than just a single device.

Get Started Quickly. It’s as simple as installing maiLink Router software into a single VM, and connecting it to the network. The maiLink Router supports your service team, allowing your technicians to connect to whatever CT scanners, pathology slide imagers or AI systems that you are contracted to support.

Customer Preference. Many facilities will prefer a VM solution because it allows the IT to standardize on deployment and management of IT solutions like maiLink Router. VMs are usually tucked away in the data center, safe and secure, and there is no special hardware to worry about.

Lightweight Design. maiLink Router has minimal requirements for CPU cores, RAM and disk, so it won’t even hit the IT budget very hard.

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Zero-Integration Software Solution

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Suppose you need access to deployed products, but don’t have the time to integrate the Agent into your product because of engineering resources or potential regulatory delays. Not to worry – maiData has a solution for you.

maiLink Router is a standalone software product that has the Agent pre-installed. Delivered as an OVA file, maiLink Router can be installed into a virtual machine in your customer’s facility. maiLink Router means you don’t have to do any integration to gain immediate access to your deployed products or supported systems.

Just as with any product containing the Agent, your service technician can reach out to establish a connection. The only differences are that with maiLink Router the Agent is pre-installed, and you can use a single maiLink Router to access all your network-connected devices within your customer’s local network, rather than just a single device.