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maiLink™ software directly connects your products in the field to the maiLink Cloud and your service team. It makes those products much easier to service and transforms each into a data goldmine, providing product insights you've never had before.

 

Before maiLink

Before maiLink.

After maiLink

After maiLink.

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The core maiLink Service Automation platform provides everything  you need to transform the status quo into world-class service.

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A maiLink-compatible Virtual Appliance for servicing products that don’t have the maiLink Agent inside.

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" The features of maiLink SRM are growing rapidly. I get more powerful Telemetry and Access tools almost every week. Kudos to the maiData team! "

Dave Diamond, Software Engineer
Precision X-ray, Inc.

 

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Under the hood, the maiLink platform is built around three key software modules. But the real power of maiLink lies in the growing set of maiLink Apps that use those modules to address your toughest service challenges.

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Label Side Vertical Software Modules
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Runs inside into your product, connects to the Cloud, and has a simple REST API for uploading telemetry.

Linux | Windows | MacOS

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The web portal, data repository, and automation workflow hub.

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A software module installed in the service specialist’s computer that provides the final link of a connection to the Agent.

Linux | Windows | MacOS

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Manage your fleet, across different product models, and every device detail from serial number to physical location.

 

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In a single glance, you know if the device's power is on, the operating system is running, and the Agent can connect to the Cloud.

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Your applications can send heartbeats, metrics, statuses and events to the Cloud. Plus, maiData provides several dozen built-in system metrics, like CPU Utilization.

 

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Quickly access any connected product for faster diagnosis, to determine needed parts and tools, to fix many problems without a site visit, and  to increase FTFR.

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Your applications can send heartbeats, metrics, statuses and events to the Cloud. Plus, maiData provides several dozen built-in system metrics, like CPU Utilization.

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  • Automate complex manual tasks to drive reproducibility, increase quality and consistency.
  • Automate repetitive tasks to save time, save money, and free up your field engineers and service technicians to work on other problems.
  • Automate preparatory tasks (like uploading log files) to reduce MTTR and increase CSAT.

 

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The Zero-Integration Solution.

Suppose you need access to deployed products, but don’t have the time to integrate the Agent because of engineering resources or regulatory delays.

Installing maiLink Router inside the customer firewall gets you all the benefits of maiLink Agent connectivity without integration.

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