Skip to content

stop
    wasting time.

start
    saving money.

HubSpot Video
maiLink_Stacked_Service_Automation_RGB_400x97-1

Automate
Your Service Tasks

maiLink™ software automates service, improving quality and customer satisfaction while slashing costs. It increases your field engineer and call center capacity, and makes it far easier to comply with your service contracts.

Every task just becomes easier.

number-g3d8ef9848_640

Manual Tasks. Turn frequent, manual tasks (like uploading log files) into a simple, single click.

number-g7dcd820d0_640

Preparatory Tasks. Setup a trigger that prepares the product for your service team whenever an error is received.

number-ga791de813_640

Automated Tasks. Completely automate processes to focus your team where their expertise adds the most value.

J.LaViola-Headshot_Transparent

" The Telemetry built into maiLink SRM gives us powerful, new product insights! "

John Laviola, CTO
Precision X-ray, Inc.

Telemetry_RGBsm

Monitor Every Product in the Field

maiLink™ Telemetry gives your service team new visibility into product performance in the field. It also gives your marketing team a completely new kind of product insight based on real data.

number-g3d8ef9848_640

New Products. Add Telemetry to a new product a few quick calls to a REST API. Track anything you want, from measurements and error events, to button clicks and status values. 

number-g7dcd820d0_640

Updated Products. Easily add telemetry the next time you release a product update.

number-ga791de813_640

Legacy Products. Now your Service team can convert existing log files into real-time telemetry data, with no programming ... simply configure the maiLink Agent's embedded log parser.

World Class Customer Service.

maiLink software lets you deliver the great service your customers expect, while saving money. It provides new power to your service team, increasing efficiency at every step.

  • Proactively monitor products in the field:
    • Catch failures, even before the customer is aware of them.
    • Use telemetry data to trigger service automations.
  • Stop doing everything manually:
    • Automated workflows to open up a new world of fully-automated repair.
    • Flexible workflows turn frequent tasks into effortless, repeatable, higher-quality results
    • Customizable manual workflows drive reproducibility, increasing both quality and consistency.
  • Transfer files to and from your products without spending time to search for credentials and going through the effort of logging in.
  • Accelerate diagnosis and repair with maiLink's fully-integrated, best-in-class secure remote access.
  • Empower your team with centralized product data.

 

connect-the-globe
shieldPP-1

maiLink SRM has security at its core.

maiLink SRM offers customer-friendly, secure communications using no inbound ports. Our platform is designed to be secure ... for both you and your customers. We leverage our core secure communications platform to provide a comprehensive communications tools, including product heartbeat, telemetry, file transfer, secure remote access, and service automation.

shieldPP-100x100

Hardened

maiLink only uses outbound ports, end-to-end encryption and short-term tokens -- all to better protect you and your customers.  

mailinkAuth_100x100

Authenticated

No one gains access to maiLink or your deployed devices without being authorized and authenticated.

AssetIcon_100x100

Managed

Every device is carefully characterized and tracked, from serial number to software version.

Free maiLink Trial

Do you want try maiLink with no obligation?

Got Questions?

Do you have any questions about maiData or maiLink?