Your Service Tasks
maiLink™ software automates service, improving quality and customer satisfaction while slashing costs. It increases your field engineer and call center capacity, and makes it far easier to comply with your service contracts.
Every task just becomes easier.
Manual Tasks. Turn frequent, manual tasks (like uploading log files) into a simple, single click.
Preparatory Tasks. Setup a trigger that prepares the product for your service team whenever an error is received.
Automated Tasks. Completely automate processes to focus your team where their expertise adds the most value.
" The Telemetry built into maiLink SRM gives us powerful, new product insights! "
John Laviola, CTO
Precision X-ray, Inc.
Monitor Every Product in the Field
maiLink™ Telemetry gives your service team new visibility into product performance in the field. It also gives your marketing team a completely new kind of product insight based on real data.
New Products. Add Telemetry to a new product a few quick calls to a REST API. Track anything you want, from measurements and error events, to button clicks and status values.
Updated Products. Easily add telemetry the next time you release a product update.
Legacy Products. Now your Service team can convert existing log files into real-time telemetry data, with no programming ... simply configure the maiLink Agent's embedded log parser.
World Class Customer Service.
maiLink software lets you deliver the great service your customers expect, while saving money. It provides new power to your service team, increasing efficiency at every step.
- Proactively monitor products in the field:
- Catch failures, even before the customer is aware of them.
- Use telemetry data to trigger service automations.
- Stop doing everything manually:
- Transfer files to and from your products without spending time to search for credentials and going through the effort of logging in.
- Accelerate diagnosis and repair with maiLink's fully-integrated, best-in-class secure remote access.
- Empower your team with centralized product data.
maiLink SRM has security at its core.
maiLink SRM offers customer-friendly, secure communications using no inbound ports. Our platform is designed to be secure ... for both you and your customers. We leverage our core secure communications platform to provide a comprehensive communications tools, including product heartbeat, telemetry, file transfer, secure remote access, and service automation.
maiLink only uses outbound ports, end-to-end encryption and short-term tokens -- all to better protect you and your customers.
No one gains access to maiLink or your deployed devices without being authorized and authenticated.
Every device is carefully characterized and tracked, from serial number to software version.