IoT May Be an Expensive Mistake
The Internet of Things (IoT) encompasses a broad range of variants with some obvious conflicts in...
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Legislation is Driving 3rd-Party Service
Hold onto your hats, because 3rd-Party service may be coming, and in a big way. The US Fair Repair...
Working with 3rd-Party Service Providers
Traditionally, medical devices have been black boxes that are fit for purpose. They have been...
The Best Return on Investment (ROI) in Field Service
Delivering field service is expensive for any organization. Gone are the days where every complaint...
Deriving Value from Installed Base Data
Every company has installed base data, but that doesn’t mean it’s working for the company. Besides...
Strengthening Your Installed Base Data
The installed base your company has built is valuable in many ways. A large installed base gives...
The Changing Face of Installed Base Data
Not all installed base data is created equal. And how you store it makes lot of difference in how...
What is Service Relationship Management (SRM)?
Service Relationship Management is a new class of software used to connect operational teams in a...