The Changing Face of Installed Base Data
Not all installed base data is created equal. And how you store it makes lot of difference in how...
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What is Service Relationship Management (SRM)?
Service Relationship Management is a new class of software used to connect operational teams in a...
Going Green in Medical Device Service
Service is a critical organization in any company. Not only is it often a strong revenue generator,...
Post-Market Surveillance and the Future of A.I.
Much has been written about the potential of Artificial Intelligence (A.I.) ever since John...
Information Silos Hamper Service
Ever hear of the Information Age? According to Wikipedia, it is “a historical period that began in...